X Wallet cooperates with law enforcement and other government agencies within the limits of applicable law. Our legal team carefully reviews all requests to ensure their legality and validity. If you represent the police, court, or other authorized body and wish to submit an official request, please ensure it meets the following requirements:

• A full description of the request — please include all relevant information, including transaction IDs, dates, amounts, and other key details.

• Submission on official letterhead — the request must be certified with an official seal and signature of an authorized person.

• Official communication channel — please submit your request only from an email address associated with an official domain (e.g., *@gov.xx). Requests from personal email addresses or public domains (gmail, yahoo, etc.) will not be considered.

If your request meets the listed requirements (and any other requirements required by applicable law), we will provide the necessary information in the prescribed manner. Otherwise, we reserve the right to refuse to process your request.

Please send your online request to: _________________________________.
After your online request has been sent to X Wallet, you must also send the original request to the company's legal address: ____________
_________________________________________________________________________________.

Requests are processed within 10 business days of receiving a complete set of documents, unless otherwise provided by Kyrgyz law or other legislation applicable to X Wallet.